Request Refund
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Hi, i want to request for a refund and cancel an annual subscriptions. I just got charge on 7 August and i know that wordpress provided 14 days refund policies. But i can’t seems to be able to get the refund options for my subscriptions and also i can’t see any way for me to terminate the subscription. Please see screenshots of my purchases history:
Payment history:
https://prnt.sc/1muk3hhActive upgrade is empty
https://prnt.sc/1mum8fsas you can see from the screenshots above, there’s no options for me to get refund and cancel the subscription. Please help
I don’t have a site with WordPress.com yet
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Hey there, it looks like you have another account, since I don’t see upgrades on this one either. Can you log out and log in with the account associated with that site? It should be the email address that gets comment notifications and renewal reminders and what not.
Does that help? If not, we do have an account recovery form here:
https://wordpress.com/support/account-recovery/#account-recovery-formOr you can use wpchrg.com to search for the charge directly, then contact billing.
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i don’t have another account. I received the subscription renewal under my email (email visible only to moderators and staff). please see the screenshot below:
https://prnt.sc/1nfhi47and also with the screenshot i shared earlier, the payment history is showing under my account as well. if it is another account, i shouldn’t be able to see any payment history at all, am i right?
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Hello there,
Many thanks for providing a screenshot there – it looks like this is a purchase made on WooCommerce.
You would need to sign into the WooCommerce account here: https://woocommerce.com/ > sign in > My account > to process a refund.
I hope this helps.
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