Request ti downgrade

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    geographer66 · Member ·

    Last week, I spent several hours deleting blog posts and images contained in them in my effort to have my WordPress account DOWNGRADED to the free version. This was done via a so-called ‘happiness engineer’ using a live chat — which seems to have vanished entirely.

    Several hours after I finished the culling of material from my site, I was informed ((via Live Chat, which may have been a bot) that it had been downgraded. So imagine my astonishment when I checked this morning and found that all 300 blogposts were still there — after I had left only the six or eight most recent ones when I thought I was done last week.

    Imagine my further astonishment when I checked my bank account this morning and discovered that a total of £294.28 had been paid from my account to WORDPRESS when that was expressly what I wanted to avoid when I worked for several hours last week at the computer and with the ‘happiness engineer’.

    I am a VERY UNHAPPY BUNNY at the moment because I do not need all the material that is stored.

    I do not wish to be on the business plan any longer and I’m requesting an immediate refund! BUT HOW DO I GO ABOUT IT?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

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