Request to Reactivate One Year Plan Subscription

  • Unknown's avatar
    govalultd · Member ·

    Dear WordPress Support Team],

    I am writing to request your assistance in reactivating my One Year Plan Subscription. I had purchased the subscription a few months ago but unfortunately did not use it for more than 20 days before becoming inactive.

    Now, I am interested in coming back and resuming my subscription. Can you please help me reactivate my account? Additionally, I was wondering if there are any coupon codes or discounts available for customers in my situation?

    I appreciate your assistance in this matter and look forward to hearing from you soon.

    Thank you for your time.

    Sincerely,

    hamza

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there, I can confirm that on June 16th 2022 you purchased our eCommerce plan. You can see a receipt for your purchase here: View receipt

    However, you appear to have canceled the upgrade just a few days later on June 22nd 2022 and received a full refund. You can confirm here: View receipt

    Because you received a full refund for your initial purchase we are not able to reinstate the upgrade. Instead you will need to purchase a new upgrade, and I can confirm that you have purchased the eCommerce plan again and I can see it is active under your account here: https://wordpress.com/me/purchases/

    Hope that helps. Please let us know if you have any more questions.

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