Request to Reinstate Cancelled Domain

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  careerstrongco · Member · Jan 29, 2016 at 10:01 pm

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  Hello! I would like to ask if a WordPress representative would be able to reinstate a cancelled domain (recently cancelled, about half an hour ago). We mistakenly made the cancellation thinking we could then immediately purchase the domain through another web hosting company. Our intent now is to reinstate the domain and then eventually transfer the domain over. Would anyone be able to help us with this request? Thank you.

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  timethief · Member · Jan 29, 2016 at 10:10 pm

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  What is the domain URL?

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.

  How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  careerstrongco · Member · Jan 29, 2016 at 10:32 pm

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  The domain URL we would like reinstated is “careerstrong.co”

  Currently, we are using the free domain “careerstrongco.wordpress.com”

  Thank you for helping us set up this thread for a moderator / staff response. Is there any other actions I should take, or do I need to wait for a representative to reply?

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  timethief · Member · Jan 29, 2016 at 10:34 pm

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  Thanks for the URL. All you need to do now is be patient while waiting for Staff.

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  careerstrongco · Member · Jan 29, 2016 at 10:36 pm

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  Would you happen to know the common hours they respond? Are they available through the weekend?

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  staff-ozmodiar · Staff · Jan 30, 2016 at 4:10 am

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  I have reached out to our registrar to see if the cancellation can be reversed. I will let you know if I am successful. It typically takes 12-48 hours to hear back from them.

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  careerstrongco · Member · Jan 30, 2016 at 4:18 pm

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  Thank you.

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  staff-ozmodiar · Staff · Jan 30, 2016 at 6:13 pm

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  You are welcome. I will let you know as soon as I hear back from the registrar.

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  staff-ozmodiar · Staff · Feb 2, 2016 at 5:15 am

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  I have sent you an email to the address associated with your WordPress.com account. Please let me know if you did not receive it.

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  careerstrongco · Member · Feb 2, 2016 at 3:52 pm

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  Josh, the registration for the domain was successful. Thank you for your help in this, we appreciate it!

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  staff-ozmodiar · Staff · Feb 2, 2016 at 4:28 pm

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  The domain should be back in your account now. Please let me know if anything looks amiss.

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  careerstrongco · Member · Feb 2, 2016 at 6:37 pm

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  It is back in our account and is functioning fine. Again – thank you for your assistance!

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  staff-ozmodiar · Staff · Feb 2, 2016 at 7:09 pm

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  Great to hear. And Happy to help!