Request to set site to Private

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  meganekami · Member · Jul 9, 2024 at 10:43 am

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  In 2016, I created a personal website that has been inactive for many years, as it was set up using an email that I no longer have access to. As I do not have any proof of ownership, I am incapable of proceeding with the account recovery process so that I can log in and delete it. This greatly concerns me, as while looking through the site, I discovered that it contains some personal information that I do not want available to the public.

  I searched for help on your site, and this was listed under the “Recover Your Account” section on WordPress’s Support

  If Ownership Cannot be Established

  In the event that it isn’t possible to verify your identity to recover your account, access to the account cannot be granted for security purposes. We have a strict policy to protect our users from third parties who might try to use our system to gain access to other users’ accounts.

  The following options are available in this circumstance:

  • If there is personal information on your website, you may request that we set it to private so that search engines and the public can’t access it. 
  • If the site is set to private but still shows up in Google search results, you will need to wait until your results drop in the search engine. You may request that Google remove a website from its index through the website removal request tool. 
  • You can opt out of seeing ads personalized based on your visits to sites in the WordPress.com network.

  As I am unable to recover my account due to no longer having access to the email used to create it and cannot provide proof of ownership, I instead request that this site be made private in order to prevent public access and protect my personal information.

  Please respond ASAP to let me know when the site has been made private. Thank you in advance.

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jul 9, 2024 at 3:58 pm

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  Hi there!

  We’re unable to process these types of requests in the public support forums. Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.

  Thank you!