Requested refund but got charged again

• 

  feniksnekretnine · Member · Mar 17, 2022 at 3:12 pm

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  Hello,

  I got charged for the automatic renewal of my WordPress plan on Feb 18, 2022 which I requested a refund through my bank. The money was refunded a couple of days later, but for some reason I got charged for the same renewal I refunded on Mar 3, 2022 again..

  Since then, I haven’t been able to refund the money spent on the automatic renewal for the second time this year. I do not plan to use this website anymore since we’ve closed down the business.

  Please provide some information on why this happened, and what are my next steps in recovering the money lost to this “accidental” purchase.

  Thank you.

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Mar 17, 2022 at 4:26 pm

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  Hi there:

  Since this involves transactional data, we’ve reached out to you via email to the email address on file for your account to get more information. The subject line of this email is [WordPress.com] Follow up to your forums post.

  Please respond to that email with the information our payments team needs and they’ll be able to look into this for you.

  Thank you!