Requesting a refund

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  zellaking · Member · Sep 17, 2018 at 9:44 am

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  I have no active subscription but have been charged £36 on 16 September 2018 and also £36 on October 16 2017.

  How can I get a refund for these incorrect charges?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 18, 2018 at 6:56 am

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  Hi there,

  I don’t see any charges on the account you’re using to post here, and we don’t even have a valid credit card on file for you that we could charge.

  Do you have any other WordPress.com accounts, or know of any other sites where you or someone else might have purchased a plan using your credit card?

  If you’re not sure, please try searching for the charge at https://wpchrg.wordpress.com/. You can also contact our billing team directly from that site.

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  zellaking · Member · Sep 18, 2018 at 7:26 am

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  Hi, thanks for the information.

  The charge came through on PayPal. Can I use https://wpchrg.wordpress.com/ to ask you to investigate a PayPal transaction or do you have an equivalent page I can use for that?

  Thanks

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  staff-zinnia · Staff · Sep 18, 2018 at 5:59 pm

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  Yep, use that link to contact our billing team. Then we can get things sorted out for you.

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  zellaking · Member · Sep 20, 2018 at 12:41 pm

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  Thanks for the link. I’ve now been able to use that page to identify what the charge relates to. Is it possible to get that charge refunded?

  Thanks

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  kokkieh · Staff · Sep 20, 2018 at 1:23 pm

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  Please use the contact link on that page to submit a support ticket directly to our billing support team, and they can help you get this sorted out :)

  Contact