Requesting a Refund for a Plan Purchased

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  0l1utyp0 · Member · Aug 11, 2021 at 2:32 am

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  I need to request a refund for the Premium plan I’ve purchased w/in the 30 day window. I’ve looked and looked around the site these past few days but am not finding any avenue to get this charge reversed. Thanks!

  Site: (email visible only to moderators and staff).
  WP.com: Yes
  Correct account: Yes

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  staff-mckluskey · Staff · Aug 11, 2021 at 7:52 am

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  Hi there!

  The refund window for all plans is 14 days. You have purchased your plan on July 7th and canceled it on August 11th, so I’m afraid that’s past the refund window.

  Would you like me to reactivate your plan instead, so you can keep using your site here?

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  0l1utyp0 · Member · Aug 17, 2021 at 3:50 am

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  Thank you for the info. I understand. Yes, please do reactive my plan.

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  fstat · Staff · Aug 17, 2021 at 7:40 am

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  Hi there,

  I have successfully restore your Premium plan.

  Let me know if there’s anything else I can help you with.