Requesting a refund for a site that is no longer live

  • Unknown's avatar
    freestartdaniel · Member ·

    I just noticed I was charged for a WooCommerce subscription through my WordPress.com account after going over my billing statement – the hosting and email service on that domain is no longer active, and as such the website is unusable and I cannot use the subscription that I’ve just been charged for. Is it at all possible to request a refund?

    Site: https://freestartsocial.com.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • supernovia · Staff ·

    Hey there, I’m sorry I’m unable to help with that, but I know who can. Can you reach out directly to WooCommerce?

    Contact us

    Be sure you’re logged into the account associated with the site. Then you can reach out to their support directly for help. And, if you have any trouble with that, use the option for help with your account.

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