Requesting a refund for domain mapping
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I have been setting up my first wordpress site through both wordpress.com and wordpress.org simultaneously, recently discovering the difference. I have already chosen another company for hosting and domain services, and purchased domain mapping through wordpress.com in an effort to fix a communication issue with a DNS connection error from my hosting company. I fixed my problem, but realize that the purchase was unnecessary. I made this purchase less than 3 hours ago, and would very much appreciate a refund. I look forward to continued use of wordpress.org as a platform for my developing small business.
Thank you,
Scott ATM Services
The blog I need help with is: (visible only to logged in users)
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What is the domain URL, please?
I typed modlook into the sidebar tags on our forum threads for a Staff follow-up.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you.
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