Requesting help for deletion of an account and a refund

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  crazyjdodger · Member · May 14, 2023 at 4:13 pm

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  I input the charge information and found the URL but I can’t access the account it’s associated with. I get the error ‘Sorry, we couldn’t find receipt #80160634.’ I would really just like a refund and to get whatever is charging me closed. Thanks again

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · May 15, 2023 at 5:20 am

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  Hi there!

  It appears the subscription is on a different WordPress.com account. You’ll need to log into the other account and follow the instructions here to cancel your purchase and get a refund. You can also reply from the other account, and we can cancel the subscription for you.

  If you’re having trouble logging into the correct account, please find the transaction ID on your credit card statement, and send it to us using the account recovery form here. Our account recovery team will help you log into the correct account.

  You can also email us directly at billingsupport@wordpress.com.

  Thanks!