Requesting help recovering a username or login – I have been charged on auto renew and cannot find it

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  watmoughmediadeveloperpage · Member · Aug 4, 2020 at 8:07 pm

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  Hi: I was on with chat support earlier and they suggested someone at Cust Svc could help me find the account that is charging my credit card. I probably need to cancel it but don’t see it on any of the 3 logins for wordpress that I have records for … can someone assist me to find which account or site it is that is billing my credit card?

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  staff-mckluskey · Staff · Aug 5, 2020 at 9:40 am

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  Hi there!

  If you’re not sure what site the charge is for, please search for it at https://wpchrg.wordpress.com/.

  You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.