Requesting Refund

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  murfreesboropugs · Member · Oct 1, 2014 at 1:25 am

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  Hello,

  Three days ago I signed up for the Premium Trial Package (the $99 annual deal) and today, I need to cancel that arrangement and request a refund.

  Please let me know what I need to do in order to get that ball rolling.

  I’ve already deleted the content of my site which was murfreesboropugs.wordpress.com.

  Thank You,
  Cynthia K

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  timethief · Member · Oct 1, 2014 at 1:27 am

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  murfreesboropugs.wordpress.com is no longer available.
  The authors have deleted this site.

  I tagged this thread for Staff intervention. Please subscribe to it so you are notified when they respond.

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  murfreesboropugs · Member · Oct 2, 2014 at 1:44 pm

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  No staff from WordPress.com has responded. How do I connect with someone from their Customer Service/Customer Account department?

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  gracejiyoung · Member · Oct 3, 2014 at 1:22 am

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  Hi there,

  I see that the auto-renewal has been disabled, so you will not be charged going forward. I have gone ahead and removed the upgrade from your account for peace of mind.

  Let me know if you have any questions with this!

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  murfreesboropugs · Member · Oct 3, 2014 at 1:32 am

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  Thank you. The last time I checked, my account indicated that a $99 credit charge would occur on Oct 11, 2014; will that event still occur?

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  gracejiyoung · Member · Oct 3, 2014 at 1:36 am

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  No you will not. It has been completely removed from your account as I mentioned above.

  Cheers!