Requesting refund

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  gamblerwins · Member · Feb 17, 2019 at 9:05 am

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  Hello, I had forgotten this site was still running and it has taken money from my paypal account that I can’t afford to go without. But yet I can’t seem to find a way to refund it and I have also gone into paypal but they refused my refund.

  The blog I need help with is: (visible only to logged in users)

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  sachintawade · Member · Feb 17, 2019 at 10:47 am

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  Hi there,

  I am tagging this thread for staff assistance, they can help you disable automatic renewal of subscription.

  Regarding refund eligibility staff can clarify more on it.

  Thanks for your patience.

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  kokkieh · Staff · Feb 17, 2019 at 11:08 am

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  Hi there,

  The reason you can’t cancel and refund is because you’ve already filed a dispute against us with PayPal. That causes all upgrades to be removed and your site locked pending PayPal’s investigation and payment of a chargeback fee.

  It looks like the chargeback has since been cancelled, though, so I should be able to refund you now. Can you please just confirm that you definitely no longer want the domain, gamblerwins.blog? Then I can make sure it’s properly cancelled, but as it might not be possible for you to use that domain again in future should you cancel it, I need your explicit confirmation before I can proceed.

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  gamblerwins · Member · Feb 17, 2019 at 11:11 am

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  I can indeed confirm that. Please do refund and thank you for the help and assistance.

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  kokkieh · Staff · Feb 17, 2019 at 2:45 pm

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  Thank you for confirming.

  I’ve refunded your last renewal payment. You should receive it in about ten business days depending on processing times at your bank.