Requesting Refund for $24

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  capitalbrewtours · Member · Feb 6, 2019 at 1:50 pm

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  Hello,

  I was charged $24 for a site I cancelled last year. I know that I closed it last year as it was the final step in ending our business and this was quite a big deal for me. I should not have been charged the $24 for a site I have not used or logged into because I cancelled it last year.

  I have tried to contact WordPress in numerous ways and have gotten nowhere.

  Please let me know how I can speak to someone that can action my request.

  Thank you,
  Graham

  The blog I need help with is: (visible only to logged in users)

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  capitalbrewtours · Member · Feb 6, 2019 at 3:49 pm

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  Bumping to first page.

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  capitalbrewtours · Member · Feb 6, 2019 at 8:09 pm

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  Bump again

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  capitalbrewtours · Member · Feb 6, 2019 at 8:22 pm

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  Here is the charge on my visa:

  Jan 12, 2019 WORDPRESS L9MRKF8CS7 24.00

  Please let me know when you’ve processed my request.

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  capitalbrewtours · Member · Feb 6, 2019 at 8:48 pm

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  I saw on another thread concerning refunds that I need a moderator look “modlook” which means a staff intervention would be needed to help you out.

  Can someone please modlock this thread so that I can get a response to my request?

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  kokkieh · Staff · Feb 7, 2019 at 6:58 am

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  Hi there,

  You cancelled your domain on 30 January, and your support history also shows you had a support chat with us on that day where we confirmed to you that the refund has been issued. You should have received a transcript of that support chat via email as well.

  You can view the receipt for the refund here:

  https://wordpress.com/me/purchases/billing/

  You should receive the full refund in about 10 business days, depending on your bank’s processing times.