Rescaled images on my media

  • Unknown's avatar
    heplanthire · Member ·

    I am trying to upload a GIF, file but the file seems to automatically get rescaled. I have deactivated the image resizing plugins such as SMUSH but the problem is still happening, would u be able to see where the issue is?
    due to the GIF being resized, the animation doesn’t work.

    On the attachment details, I can see the resized file name but under that i can also see a link of the original but I cant access it or find the original on my media.

  • kokkieh · Staff ·

    Hi there,

    Can you tell us the URL of the site you’re working on?

    If this is on one of the two Jetpack-connected sites in your account, please ask the WordPress.org community at https://wordpress.org/support/forums/ instead. We can only help with sites hosted on WordPress.com in this forum.

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