Reset and locked out

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  familytreeties · Member · Mar 8, 2023 at 10:08 pm

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  I reset my afullfilledjourney.com website and it won’t let me sign back in. I had this problem earlier and it said my username and email address were not valid. Can you help me get back in or start over. I do not have any id’s or codes as my emails do not go back that far.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Mar 9, 2023 at 1:06 am

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  Hey there, could you check in with Bluehost to see what’s up? I can’t tell that there’s an installation there, but they should know and can likely help you restore a backup if needed.

  If you need more help with your WordPress installation, you’ll want to be sure to use the forums for the free, DIY WordPress code instead, as these forums are primarily for our free-tier hosting.

  Here’s an overview of our services vs the DIY software, but in short, we provide hosting, maintenance, security, support, and spam filtering, as well as real-time backups depending on the plan you use. If you’re interested in moving your site here, let us know your goals with your site and any questions you have. We can confirm the best plan for your case and recommend your next steps.

  Cheers!