reset killed me

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  nick7960834589c · Member · Jan 6, 2021 at 3:27 pm

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  Hey guys,

  Some Upwork moron reset my site without mentioning that he was doing that. No warning, nothing, which means I lost pages, posts, plugins that had been optimized.

  Is there any way to get this info back??? Very desperate. Thanks!

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  staff-blorbo · Staff · Jan 6, 2021 at 7:11 pm

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  What is the URL of the site you’re trying to access?

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  nick7960834589c · Member · Jan 6, 2021 at 7:14 pm

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  https://mentalhealthyourself.com/

  The fool reset my theme and didn’t say much about it or even warn me… I lose a lot of content and copy that I’d love to get back somehow. Thanks for your help.

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  staff-blorbo · Staff · Jan 6, 2021 at 7:15 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.