Reset link not being sent to my email address

  • Unknown's avatar
    ajaajahwaiting · Member ·

    Hi,

    I am having difficulty accessing my main wordpress account linked to the following website –> bchangara.wordpress.com

    I have tried to reset the password, with the email address I set it up with and the username, to no avail as I have not received ANY emails to reset the password. I then had to use another old email to be able to access this forum to gain access to some kind of assistance. Can you please help me with this problem, because I have been going around in circles trying to solve it.

    Many Thanks,

    B

  • staff-doublebassd · Staff ·

    Hi there,

    Since you have a gmail address, WordPress.com emails are known to end up in your social tab if you have that enabled. I would also check your spam folder to see if the email ended up there. Either way, if you search for your domain in the general inbox search field, you should be to find the email we sent to you regardless of the folder or tab that it is in.

    Hope this helps.

    Thanks,

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