Reset password

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  courando · Member · Feb 21, 2017 at 3:54 pm

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  I need to reset my password however the email on my account is invalid

  The blog I need help with is: (visible only to logged in users)

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  jenlynnemc · Staff · Feb 21, 2017 at 6:18 pm

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  Hi There,
  Did you happen to purchase a plan on the site at some point? This is a great help in gaining back access to your account! Thanks, hope this helps!

  Recover Your Account

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  courando · Member · Feb 21, 2017 at 7:13 pm

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  I submitted the question for my son since he could not get logged in. Since the email associated with his account is invalid he is not getting the link to reset his password. He is using his personal wordpress site in conjunction with a site at his workplace that has a purchase plan.

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  kokkieh · Staff · Feb 22, 2017 at 11:03 am

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  Hi there,

  The only ways to regain access to an account are those explained in the support doc that @jenlynnemc linked to above. If your son is not able to provide any of the verification info required there, we won’t be able to help him regain access to the account.