Reset password

• 

  awasarr · Member · May 5, 2017 at 10:28 am

  • Copy link
  • Add topic to favorites

  I am trying to reset my password, but i keep getting ‘erro: due to site rules, strong password is required. Please choose a new password that rat as strong on the meter. The password has not been updated.’ But the password is rated as strong. But i still can`t change it :(

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · May 5, 2017 at 4:30 pm

  • Copy link

  Hi there,

  You can read this guide on how to create a strong password for your WordPress.com account:
  https://en.support.wordpress.com/selecting-a-strong-password/

• 

  awasarr · Member · May 7, 2017 at 6:52 pm

  • Copy link

  I have tried that and it doen`t work.

• 

  fstat · Staff · May 8, 2017 at 10:03 am

  • Copy link

  I have notified the Support Staff to have a look in your password issue. They’ll reply to you shortly in this topic.

• 

  gemmacevans · Member · May 8, 2017 at 10:21 am

  • Copy link

  Hi awasarr,

  What is the URL of the site you are trying to reset the password for?

  Let me know and I’ll take a look.

• 

  awasarr · Member · May 8, 2017 at 10:30 am

  • Copy link

  Hi
  The URL is http://www.awasarr.no.

  Thank you!

• 

  gemmacevans · Member · May 9, 2017 at 9:11 pm

  • Copy link

  Hi awasarr,

  awasarr.no is a self hosted WordPress.org site. We are only able to help with WordPress.com sites hosted on our own servers so you will need to post to these forums for help:

  https://wordpress.org/support/

  I found this thread which sounds like a similar issue to the one you are experiencing:

  https://wordpress.org/support/topic/strong-password-enforcement-setting-causing-pw-resetuser-creation-issues/

  Best of luck getting it sorted.

• 

  thatmalaylady · Member · May 11, 2017 at 2:34 pm

  • Copy link

  Hi.

  I tried to reset my password for thatmalaylady.com but i could not remember which email is tied to this website. Or should i check the new password elsewhere? im not sure. newbies… could you help?

• 

  gemmacevans · Member · May 13, 2017 at 11:03 am

  • Copy link

  Hi thatmalaylady,

  thatmalaylady.com is a self hosted WordPress.org site. If you are having trouble resetting your password, please contact your hosting provider (Leaseweb Asia) for help :)