RESET PASSWORD

• 

  dennaadio · Member · Sep 15, 2020 at 11:21 am

  • Copy link
  • Add topic to favorites

  Having to reset the password but the recovery email never comes. Login link too. Any alternatives on the free account?

  Account in question: faradienna.wordpress.com / (email visible only to moderators and staff)

  Thank you

• 

  staff-ozmodiar · Staff · Sep 15, 2020 at 8:01 pm

  • Copy link

  When this happens, the two most likely reasons are:

  1. The email went to a “spam” or “social” folder.

  or

  2. The email you believe is associated with the WordPress.com account is not actually the correct email.

• 

  dennaadio · Member · Sep 22, 2020 at 9:36 am

  • Copy link

  Hi, thank you for the response.

  I tried sending a login link and it was said to be sent to my email, with this notification here. I checked the spam or social folder and there is no email at all. In 2018 I also tried sending a login link and it was successfully sent to my email. I also kept receiving WordPress email promos until 2019, and after that nothing from WordPress at all, as can be seen here.

  Could you kindly help me with this? Thank you in advance.

• 

  staff-blorbo · Staff · Sep 22, 2020 at 5:51 pm

  • Copy link

  Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.