Reset Password

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  brunavalls89 · Member · Sep 20, 2022 at 4:45 pm

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  Hi,
  I need help to reset my wordpress account password.
  I would like to manage my website but when I try to access to WordPress I only can see an account without any published pages. So, all empty. May I ask you to help me? I am not sure if there are two accounts linked to my email.
  Thank you very much.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Sep 20, 2022 at 5:43 pm

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  Hi, would you please share the URL of the site you’re trying to access?

  Once we know that, we should be able to help or at least direct you to the folks who can.

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  brunavalls89 · Member · Sep 21, 2022 at 5:49 am

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  Hi,
  This is the URL of the site I’m trying to access:

  brunavalls.com

  Thank you!

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  fstat · Staff · Sep 21, 2022 at 6:55 am

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  Hi, to recover access to your site, please follow this guide:

  https://wordpress.org/support/article/resetting-your-password/

  If you need more help, Ionos, your hosting provider, should be able to assist.

  Please note that the forum you posted is for the WordPress.com hosting platform, which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org