reset password

• 

  nayanrpi123 · Member · Jul 24, 2023 at 6:27 pm

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  there is no reset link come in my email.
  link:https://dev-green-nayan.pantheonsite.io/
  email: (email visible only to moderators and staff)

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-totoro · Staff · Jul 27, 2023 at 12:03 am

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host dev-green-nayan.pantheonsite.io on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at pantheon.io. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.

  You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

  https://wordpress.com/support/import-using-move-to-wordpress-com/

  Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that as long as you have access to the server control panel through pantheon.io, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask pantheon.io for direct assistance in completing the steps in that article; they would be in the best position to help. After you have restored your site at pantheon.io to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.

  https://wordpress.com/support/import-using-move-to-wordpress-com/

  Once you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance.

  Thanks!