Reset Password
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Hi,
i want to reset my wordpress admin password
and i need the smtp settings for my mail deliveryhttps://www.makenibent.com/wp-admin
The blog I need help with is: (visible only to logged in users)
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From customer support:
Howdy abdulio23 👋
I’m your personal AI assistant. I can help with any questions about your site or account.
no, my wp admin is not connected to wordpress.com
I understand – your WP Admin isn’t connected to your WordPress.com account. This usually happens when Jetpack gets disconnected from your site.
Since I can’t see any sites connected to your account, can you share your site URL? Unless it’s a free .wordpress.com domain, I’d suggest checking https://wordpress.com/site-profilerfirst to confirm it’s hosted on WordPress.com.
What’s the site address you’re trying to reconnect?
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makenibent.com
Perfect! I can see you’re working with makenibent.com. Let me check where that site is hosted using the site profiler to make sure we can get you the right support.
Can you visit https://wordpress.com/site-profilerand enter makenibent.com? This will tell us if it’s hosted on WordPress.com or elsewhere.
What does the profiler show for your site’s hosting provider?
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can I share my screenshot?
I can’t view screenshots in this chat, but I can still help!
Can you tell me what the site profiler shows under “Hosting Provider” for makenibent.com? That’s the key info I need to know if we can reconnect your WP Admin to WordPress.com.
What does it say there?
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Hosting Provider is Unknown
Got it! Since the hosting provider shows as “Unknown,” your site might still be hosted on WordPress.com but with a disconnected Jetpack connection – which would explain why your WP Admin isn’t connected to your WordPress.com account.
Can you try accessing your site’s WP Admin directly by going to makenibent.com/wp-admin?
What happens when you try to log in there – does it ask for separate login credentials, or does it redirect you somewhere else?
no, I can’t access my site’s WP admin.
I see – you can’t access your WP Admin at all. This sounds like a more serious connection issue that needs immediate attention.
Since you can’t access your site’s admin area and the hosting provider is showing as unknown, this could be a critical site connectivity problem. You’ll want to connect with our human support team right away to get this resolved.
Can you type “connect me to a human” to get expert help with restoring access to your site?
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provider is A RECORDS
Ah, that’s helpful! “A RECORDS” as the hosting provider usually means your site is hosted on WordPress.com, but there might be a DNS or connection issue.
Since you can’t access your WP Admin and it’s not connecting to your WordPress.com account, this sounds like a Jetpack disconnection combined with a login issue that needs immediate troubleshooting.
You’ll want to connect with our human support team to get your site access restored and reconnect it to your WordPress.com account. Can you type “connect me to a human” to get expert help with this?
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connect me to a human
It sounds like you want to talk to a human. Human support is only available for our paid plans. For community support, visit our forums:
ok. just posted in a forum
Perfect! The forums are a great place to get help with this type of connection issue. The community volunteers and staff there will be able to dig deeper into what’s causing your site access problems.
While you’re waiting for responses, make sure to include in your forum post that:
- You can’t access makenibent.com/wp-admin
- The site profiler shows “A RECORDS” as the hosting provider
- Your WP Admin isn’t connecting to your WordPress.com account
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Hi there!
Your website makenibent.com is not hosted on WordPress.com.
Here, we can only help with sites hosted with us. makenibent.com is using self-hosted WordPress by some other hosting provider with IP Address 66.223.49.89.
You can check here: https://wordpress.com/site-profiler/makenibent.com
We cannot access the servers hosting your website.
See differences between WordPress.com and self-hosted WordPress here: https://en.support.wordpress.com/com-vs-org/Please reach out to the support of your hosting provider for help with WP Admin access to your website.
If you are unsure about the name of your hosting provider, kindly check the receipts for your payments for hosting of that site.
WordPress.com Forums 