Reset password, cannot log in using auto generated password.
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I reset the password to one of our accounts, and chose to have the password automatically generated. We are still unable to access this account with the generated password that was sent to its associated email. Any advice to resolve this would be greatly appreciated.
The blog I need help with is: (visible only to logged in users)
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Are you referring to a blog that is hosted by WordPress.COM?
We provide support here only for WordPress.COM hosted blogs.
We do not provide support for WordPress.ORG software installs.
Read the differences here http://en.support.wordpress.com/com-vs-org/I’m sorry but we cannot provide accurate answers to any blogger who fails to provide the exact URL starting with http:// for the exact blog they refer to so we can verify where it is hosted. Please do that now.
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Yeah this blog is hosted through WordPress. We are using this to test themes for our site. I was trying to give access to another user, and they indicated that they were unable to log in. We tried to reset the password and WordPress sent them an email with a ‘new’ password that was auto-generated. That password did not work for us either.
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Thank you.
I was trying to give access to another user, and they indicated that they were unable to log in. …
What is the WordPress.COM username of that person please?
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wspgmr is the account we are trying to reset. The email associated with that account is still active.
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Hi there,
I see that the account password has been reset twice in the past couple of days. Do you still need help with this?
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Hi, yes we do. Both times we have reset the password, and we are still unable to gain access to this account.
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How strange! I haven’t heard of this happening before. Can you request a new password by entering your email address here:
http://wordpress.com/wp-login.php?action=lostpassword
Please follow the instructions carefully. You’ll receive an email during the reset process, so please make sure you read it for instructions. If you don’t receive the email right away, check your spam folder as well because the confirmation email can end up there.
Once you’ve reset your account password, you can see our suggestions for choosing a strong password here:
http://en.support.wordpress.com/selecting-a-strong-password/
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The user for that account is in another building, I followed the reset password link, and am waiting to hear back from him.
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We were successful in resetting the password and gaining access to the account. Third try is a charm I suppose :) Thank you @gracejiyoung and @timethief!
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