Reset Tumblr import

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  tokumusume · Member · Dec 6, 2018 at 2:12 pm

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  Hello, I’d like to restart the importing process, since it’s been three days and nothing appears. Thanks in advance.

  Tumblr url is the same.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 7, 2018 at 7:52 am

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  Hi there,

  I’ve double checked to confirm your import is still queued. It didn’t cancel. But please do reconnect to your Tumblr account if you’ve disconnected it, as that could be preventing it from starting.

  We’re processing quite a few imports from Tumblr at the moment, which is causing a backlog of imports in our system. While it may look like your import failed, it’s just in line for processing, and luckily it’s still in the queue. At this point I’m not able to give an estimate on how long it might take to catch up with the backlog, though.

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  tokumusume · Member · Dec 7, 2018 at 11:19 pm

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  Thanks.

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  kokkieh · Staff · Dec 9, 2018 at 10:01 am

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  Hi there,

  It appears the Tumblr import on your site has now failed, so I’ve reset the importer so you can try again.

  If it seems to take long, please be patient and don’t try cancelling the process yourself – we’re still experiencing a high volume of imports from Tumblr at the moment causing a backlog of pending imports in our system. The imports are being run in the order they are submitted, but it could be a few days before your new import is processed.