Reset website.

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  sarahegallery3gmailcom · Member · May 7, 2020 at 7:01 am

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  Hi, new to all this. I have created a website in wordpress.com and I have had a few issues. I just want to reset it and start again. I installed the wp reset plugin but it didnt show up in the tools menu. Hope someone can help.
  Thanks,
  Steve

  The blog I need help with is: (visible only to logged in users)

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  kruttikaphalke · Member · May 7, 2020 at 7:10 am

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  Hi there,

  There is no button to reset a WordPress website. However, If you want a fresh start on your WordPress.com site, you can delete all of your content from your site and still keep your current WordPress.com address (such as yourgroovysite.wordpress.com).

  Please see the WordPress help article on how to empty your WordPress website below:

  https://wordpress.com/support/empty-site/

  Hope this helps.

  Thanks!

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  sarahegallery3gmailcom · Member · May 7, 2020 at 7:41 am

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  Thanks, I did try that but the theme i was using still had a problem. I tried to change the header image size and it dissapeared and the button moved over the top of the menus. i probably should have said that first.
  Steve.

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  kruttikaphalke · Member · May 7, 2020 at 9:57 am

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  Hi there,

  It seems that your site is using WordPress.org software which is hosted on another host.

  Nameservers:
  NS1.BLUEHOST.COM
  NS2.BLUEHOST.COM

  WordPress.com forum helps the sites hosted on WordPress.com only.

  Read the difference between .com and .org

  WordPress.com vs. WordPress.org

  You need to seek help at these forums:
  https://wordpress.org/support/forums/

  Hope this helps.

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  kruttikaphalke · Member · May 7, 2020 at 9:59 am

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  Hi there,

  Please ignore my above reply.

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  kruttikaphalke · Member · May 7, 2020 at 10:04 am

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  Hi there,

  You need to deactivate the plugin, you can refer the document here:-

  https://wordpress.com/support/plugins/managing-plugins/#managing-your-plugins

  Also, you might be using WordPress.com Business or eCommerce plan so you can directly opt for live chat.

  Details: https://wordpress.com/support/live-chat/

  Thanks!

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  kokkieh · Staff · May 7, 2020 at 1:47 pm

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  Hi Steve,

  Reset plugins cannot be used on WordPress.com Business Plan sites, as they make changes to the database that would completely break your site.

  https://wordpress.com/support/incompatible-plugins/#database-file-system-altering-plugins

  Please start a live chat at https://wordpress.com/help/contact, and someone from our team will be able to help you with this there.

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  sarahegallery3gmailcom · Member · May 7, 2020 at 11:04 pm

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  Thanks guys, will do that now.
  Steve