Reset WordPress now membership gone

  • Unknown's avatar
    andrewgcondell · Member ·

    I reset my WordPress as I wanted to start from Scratch again without the plugins and themes etc. However, since I have logged back in after the reset it seems to think I have no membership and its asking me to upgrade. I got annual membership in November/December 2022.

    What is required to have my membership recognized again?

    Thanks

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • darusja · Staff ·

    Hi there!

    The account you are contacting us from has never had any purchases so you may have used another account or another hosting. Could you please share the site URL?

    You can also try to fill out this form to recover the access to the right WordPress.com account: https://wordpress.com/wp-login.php?action=recovery

    I hope it helps!

  • Unknown's avatar
    andrewgcondell · Member ·

    Hey, I got it sorted now. I needed to setup the Admin account again and log in to that.

    Thanks for getting back to me.

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