Reset WordPress website
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I am getting unexpected ads on my website header and footer. Now I want to remove the existing website and make it from scratch. But I am not getting any way to reset the WordPress files. How to do that?
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/sites/
Is it possible you made your site under a different login?
I can confirm that stamperelectricalllc.com is registered at WordPress.com but is under a different account and not your @tanvirbondhon login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/
If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.
Once you are connected to the correct account we are happy to help you with managing your site further. Thanks!
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