Resiliation

• 

  chromafly · Member · Dec 9, 2019 at 7:56 am

  • Copy link
  • Add topic to favorites

  Hi,

  I canceled by subscription and domain name that I created yesterday, I got a refund for the subscription but not the domain name (15€) ?

  When will I get the refund?

  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Dec 9, 2019 at 1:52 pm

  • Copy link

  Hi there,

  As you can see from your Billing page you have been issued a full refund:

  https://wordpress.com/me/purchases/billing

  Please note that you have used a discount coupon to purchase the plan and that’s why you’re seeing that refund.

  Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank.

• 

  chromafly · Member · Dec 15, 2019 at 3:07 pm

  • Copy link

  Great thank you !

  I have another question, I would like to use the domain name I created but it is currently “parked”, how can I take property of it again??

  Many thanks

• 

  staff-ozmodiar · Staff · Dec 15, 2019 at 4:28 pm

  • Copy link

  Are you looking to use it here at WordPress.com? Or at another site-builder-webhost?

• 

  chromafly · Member · Dec 15, 2019 at 4:55 pm

  • Copy link

  I want to manage the website on WordPress but host the domain name somewhere else

• 

  chromafly · Member · Dec 16, 2019 at 11:19 am

  • Copy link

  Is that possible?

  Otherwise i’ll use it here

• 

  fstat · Staff · Dec 16, 2019 at 2:11 pm

  • Copy link

  I have emailed you a payment request so that I can restore your domain. When the domain is back online you can either keep it with us or transfer it elsewhere.

• 

  chromafly · Member · Dec 16, 2019 at 2:31 pm

  • Copy link

  Thanks, but I just want the domain name to be available so i can purchase it from another company in my country. And then take a wordpress subscription to use it. Possible?

• 

  staff-zinnia · Staff · Dec 16, 2019 at 3:51 pm

  • Copy link

  Good Morning –

  I can see that chromafly.fr was registered and cancelled on the same day. Typically, when that happens, it takes about 5 business days for the domain to get released and eligible to be registered somewhere else.

  Our primary concern is to prevent you from losing the domain. If you aren’t able to register the domain as new, on another service in the next few days, I’d suggest paying for us to restore the domain.

  You can point it to the desired provider through name server or DNS changes:
  https://en.support.wordpress.com/move-domain/

  Once the domain is 60 days old, you can then transfer it to the desired registrar.

• 

  chromafly · Member · Dec 16, 2019 at 4:16 pm

  • Copy link

  5 business days have past. How long do i need to wait for it to be freed? I’m not buying it back from here.

• 

  staff-blorbo · Staff · Dec 16, 2019 at 7:38 pm

  • Copy link

  Overall, we don’t have much control over when a domain is released to the public, just over when we no longer have it: https://en.support.wordpress.com/domains/domain-expiration/#domain-released

  Domain availability is controlled entirely by the Internet Corporation for Assigned Names and Numbers (ICANN), the group that controls all domain registrars.

• 

  chromafly · Member · Dec 17, 2019 at 5:04 pm

  • Copy link

  When I go to my url, “wordpress.com” is featured…So right now you have full control of it … It is not released to the public as I cant purchase it from elsewhere right now.

  Please set it free

• 

  staff-blorbo · Staff · Dec 17, 2019 at 5:44 pm

  • Copy link

  We do of course have full control over https://chromafly.wordpress.com/ since we own https://wordpress.com/

  We do not have control at this point over the state of chromafly.fr

• 

  chromafly · Member · Dec 17, 2019 at 6:00 pm

  • Copy link

  I understand that, but why do I get a WordPress landing page when I follow this url?

  Also I cant buy this domain from elsewhere…So you have control over it right now !?

• 

  staff-doublebassd · Staff · Dec 17, 2019 at 9:26 pm

  • Copy link

  Hi there,

  I understand that, but why do I get a WordPress landing page when I follow this url?

  Because the site is a hosted on WordPress.com with a WordPress.com URL.

  Also I cant buy this domain from elsewhere…So you have control over it right now !?

  The release of when the domain goes back to the public, however, is not controlled by WordPress.com. As staff-blorbo says, when that release occurs is up to ICANN ultimately.

  You canceled the domain within 5 days of registering it, so it should be available again soon. Once a domain name is deleted by the registry at this stage, it is immediately available for registration by any registrant through any Registrar, and that happens shortly after the 5 day grace period.

  Thanks,

• 

  chromafly · Member · Dec 18, 2019 at 4:38 pm

  • Copy link

  Thank you for this clear response !

• 

  chromafly · Member · Dec 26, 2019 at 1:58 pm

  • Copy link

  Hi,

  The domain is still parked at WordPress…

  ICANN has nothing to do with this right know and this is getting ridiculous.

  I’m waiting to secure my domain in order to start my WordPress suscription.

  Please release it.

  Thanks.

• 

  staff-mckluskey · Staff · Dec 26, 2019 at 3:55 pm

  • Copy link

  Hi,

  as we mentioned previously, we do not have control over the domain anymore and so we have no way to speed up the process of it being released.

  Domain Expiration

• 

  chromafly · Member · Dec 26, 2019 at 5:45 pm

  • Copy link

  Go to chromafly.fr…the landing page litteraly says WordPress.com …

• 

  staff-blorbo · Staff · Dec 26, 2019 at 7:34 pm

  • Copy link

  The domain is being directed to us, because that’s what it was doing before it was canceled, but we no longer have control over the domain itself.

  Similarly, you could have a domain registered here, and directed to Example Hosting Provider, but Example Hosting Provider wouldn’t have any control over the domain.