Resolve issue with domain

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  pryingeyewebsite · Member · Mar 12, 2018 at 10:30 am

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  I write to resolve issues that have resulted in the request that my domain pryingeye.org be deleted which have resulted in its redemption period status.

  Could you please provide information about how I can resolve any existing issues and regain the use of my domain please.

  Thank you.

  Lizzie

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Mar 12, 2018 at 10:44 am

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  Hi pryingeyewebsite

  I write to resolve issues that have resulted in the request that my domain pryingeye.org be deleted which have resulted in its redemption period status.

  Could you please provide information about how I can resolve any existing issues and regain the use of my domain please.

  -I am tagging this post as ‘modlook’ for Staff assistance please wait for some time they will get back to you on this.

  For more information about the domain redemption period here is the support documentation for that:

  Domain Expiration

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  gemmacevans · Member · Mar 12, 2018 at 11:11 am

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  Hi Lizzie,

  Could you please provide information about how I can resolve any existing issues and regain the use of my domain please.

  pryingeye.org is currently in the redemption period, which is why there isn’t an option to renew it from your account.

  At this stage, we can still try to recover pryingeye.org but an $80 redemption fee will be added to the $26 domain cost. If you agree, I can send a payment request for that amount and contact our domain registrar once it has been paid.

  If you don’t want to pay the fee you can wait until the domain is released. This process can take 80 days or more and there is no guarantee you will be the first to register the domain again — which makes it the riskier option out of the two.

  Please let me know which option you prefer.

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  pryingeyewebsite · Member · Mar 12, 2018 at 12:24 pm

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  Hi Gemma,

  Please send a payment request for that amount and contact the domain registrar once it has been paid.

  Thank you.

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  gemmacevans · Member · Mar 12, 2018 at 3:38 pm

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  Hi Lizzie,

  I see another Happiness Engineer sent a payment request a short time ago. They have just replied to your email and confirmed that we have contacted our domain registrar. We usually receive a reply 1-2 business days so you can expect to hear from us around then.