Restoration of Media Library

• 

  agiread · Member · Jun 4, 2013 at 1:37 pm

  • Copy link
  • Add topic to favorites

  Good day, I have accidentally deleted my entire Media Library.

  Please can you advise if it is possible to roll-back to a restore point as per this thread:
  https://en.forums.wordpress.com/topic/how-do-i-restore-accidentally-deleted-images-from-my-media-library?replies=14

  I am happy to pay for the service as the blog is very important to me (and I will keep local back-ups of the photos from now on!).

  many thanks, Agi

  The blog I need help with is: (visible only to logged in users)

• 

  jackiedana · Member · Jun 5, 2013 at 4:33 pm

  • Copy link

  HI there,

  We can restore your blog to a specified date and time, but note that any changes made subsequent to that time, including any new posts, additions to your media library, or comments, will be deleted.

  If you wish to proceed, please respond with the restore point you wish to use, and our team will restore to the closest backup we have to that point.

• 

  agiread · Member · Jun 5, 2013 at 7:02 pm

  • Copy link

  Good evening, many thanks for your prompt reply.

  If you could use a restore point of, or near to, 15th May 2013 that would be brilliant.

  Again, many thanks.

  Agi

• 

  jackiedana · Member · Jun 5, 2013 at 7:49 pm

  • Copy link

  Hi again,

  I see you have two blogs. To confirm, do you want the blog agiread.wordpress.com restored?

• 

  agiread · Member · Jun 5, 2013 at 8:57 pm

  • Copy link

  Hi there,

  yes it is agiread.wordpress.com that I would like restored.

  thank you for your diligence.

  Agi

• 

  jackiedana · Member · Jun 5, 2013 at 10:25 pm

  • Copy link

  Hi again,

  I heard from our team that handles these requests that the only restore points that we have for your blog are the following (UTC):

  Backups available:
  2013-05-31 09:00:00
  2013-05-31 08:00:00
  2013-05-31 07:00:00
  2013-03-19 07:00:00
  2013-03-08 10:00:00

  Will one of these work for you, and if so, which one? Our records suggest you deleted the files on 2013-05-31 07:24:38 so would the 2013-05-31 07:00:00 restore point work for you?

• 

  agiread · Member · Jun 6, 2013 at 6:04 am

  • Copy link

  Good Morning,

  2013-05-31 7:00:00 would be perfect in that case.

  many thanks

  Agi

• 

  agiread · Member · Jun 6, 2013 at 5:53 pm

  • Copy link

  Good evening!

  Thank You very much again.

  Agi

• 

  amightywp · Member · Jun 6, 2013 at 8:00 pm

  • Copy link

  Hey there,

  I just wanted to let you know that we’ve submitted a request to have your content restored back to the date and time which you requested. As soon as we have an update, we will let you know!