restore

  • Unknown's avatar
    amystern26 · Member ·

    my site is all wonky looking… i can’t seem to restore it. i get an error message

    Site: http://www.artworksbyamy.com.
    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You should reach out to Siteground for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.

    I hope that helps!

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