Restore my site

  • Unknown's avatar
    suchithachampak · Member ·

    I tried installing a new theme to my website (did not activate or do a live preview) and somehow all the data vanished from the site. I haven’t backed up (manual or auto) my website before doing this.
    I have a free version of Jetpack now and I can see the changes made in the activity log. Now, if I buy a ‘backup’ or ‘security’ plan of Jetpack, will I be able to roll back to the change done and restore the data and site?

    If this does not work, can you help me with other solutions?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    If you upgraded to a paid Jetpack plan now, you’d only be able to roll back changes as of the moment you buy the upgrade – Jetpack Backup can only start creating backups of your site once it’s active.

    Without Jetpack Backups being active, Activity log is just that – a log of changes on your site.

    I recommend you contact your hosting provider to ask if they perhaps have a backup they can restore for you. But failing that, if you didn’t keep your own backups, then there’s no way to restore the missing data.

  • Unknown's avatar
    suchithachampak · Member ·

    Thank you for your response. I checked with the hosting provider and I was able to restore my site from there. It’s such a relief. Thanks a ton.

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