Restore password

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  kazimierzkrystek · Member · Sep 4, 2019 at 7:26 pm

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  Hi I have problems with access to WP, also I couldn’t restore password.

  I have massage on the screen :
  The email could not be sent.
  Possible reason: your host may have disabled the mail() function.

  Can you help me resolve this problem

  Kind regards
  Kazimierz Krystek

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  staff-blorbo · Staff · Sep 4, 2019 at 9:15 pm

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  What is the URL of the site you’re trying to access?

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  kazimierzkrystek · Member · Sep 5, 2019 at 12:58 pm

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  Hi

  URL is artephoto.eu

  I logged to WP long time ago and I forgot my password… I want to reset password ….
  I tried access but unsuccessfully…

  Kind Regards
  Kazimierz Krystek

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  fstat · Staff · Sep 5, 2019 at 3:09 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Home.pl. Therefore, you need to contact them regarding your login issue.

  You can also try and reset your site’s password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org