restore website

  • Unknown's avatar
    billbogenschutz · Member ·

    My designer forgot to pay the fee and we lost our site. Can this site: http://www.thehungrysuitcase.com be restored for a fee?

    Self-declared URL: http://www.thehungrysuitcase.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    I’m really sorry to hear about your situation. However, it appears that your website is not hosted with us at WordPress.com but instead with another hosting provider using the free open-source version of WordPress. Therefore, we’re limited on how we can assist.

    At WordPress.com, we offer fully managed hosting that comes with backups, support, and maintenance handled by our team. You can learn more about our service here: https://wordpress.com/hosting/

    If you ever consider switching to us, we have an easy-to-use migration plugin available. More information can be found here:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Remember, if you require immediate assistance, you might find it helpful to ask your question in the free, community support forums for the open-source version of WordPress: https://wordpress.org/support/forum/how-to-and-troubleshooting/ This is where your site’s current version of WordPress is being supported, and they’re in the best position to help.

    I hope you find this information helpful. If you’ve further questions, feel free to ask.

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