Restoring website

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  soundcommunitiesadmin · Member · Oct 2, 2023 at 3:35 pm

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  Hello, our subscription lapsed and I have now renewed it – I’ve tried to restore the website from a backup but it seems to be set to ‘private’ and says it can’t connect to jetpack. I’ve tried to follow the instructions from disconnecting and reconnecting to jetpack but don’t seem to ache the menu options mentioned. It also seems to have become unlinked from our domain. I’d be grateful for any help!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-dragon · Staff · Oct 3, 2023 at 4:29 pm

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  Hey there,

  It looks like your site was trying to connect Jetpack to a different email address. I was able to update this and reconnect the site to your account.

  Please take a look and let us know if you have any additional questions!