Restoring website reverted to free plan

  • Unknown's avatar
    2as9 · Member ·

    Hello,
    I designed a website for my client who had a business plan. However, we have noticed that the website was gone due to his plan reverting to a free plan from a business plan. He was paying monthly and would like to upgrade but carrying on paying monthly please. Can you also help me restore the website?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, if your client is the site owner, they’ll need to post in this thread or contact Support directly to have their WordPress.com site restored.

  • staff-doublebassd · Staff ·

    Hi there,

    We’d be happy to assist them with the upgrade if they post in this thread. You can also always have them follow the instructions on our support page to resubscribe as well:

    WP
    Manage Your Purchases
    in WordPress.com Support
    6 min read
    Through your account, you can renew, cancel, refund, upgrade, downgrade, and change the payment method used for your purchases on WordPress.com. This guide explains how to manage your subscriptions yourself on WordPress.com. Video Overview Video Transcript Hey everyone, it’s Mike Bal from WordPress.com. Today we’re gonna look at just kind of some basic things navigating around your

    Hope this helps. Let us know if there is any other way we can assist. Thank you!

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