Restricted Site Access
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I host my website with Hostgator. They have restricted my access to the website because they have detected malware. From the information they have provided it looks like a particular plugin has caused the problem. If I had access I could remove it easily but they will not give it to me. The only recommendation they have given is to rectify the issue using a non-HTTP solution. I have no idea how to access the admin WordPress panel any other way. Can anyone offer any advice on how to do this? Ideally I do not want to sign up with a company like Sitelock because that would incur significant costs and I am sure the problem can be easily resolved.
The blog I need help with is: (visible only to logged in users)
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I host my website with Hostgator.
As you are referring to a self-hosted wordpress.ORG site, you are posting to the wrong support forum and we cannot help you.
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.me/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
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