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  coralorangecirce54169 · Member · Mar 2, 2022 at 10:07 pm

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  I would like to know how I get the results of sales generated by facebook

  WP.com: Yes
  Correct account: Unknown

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  staff-totoro · Staff · Mar 3, 2022 at 2:14 am

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  Hi there,

  I do not see any sites under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  coralorangecirce54169 · Member · Mar 3, 2022 at 1:10 pm

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  http://www.alotstudio.com/wp-admin

  this is the site

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  helper-heroponriki · Member · Mar 3, 2022 at 4:42 pm

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  Thanks for that. Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted elsewhere.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  It looks like your site is using WooCommerce and that information would be available if you used the Facebook for WooCommerce extension when setting up your store. If you’re not using it, I’d recommend installing it and future sales data could be captured.

  If you still have trouble or have questions about this extension, please reach out via this page:

  https://woocommerce.com/contact-us/

  If you click the “I have a question about a specific extension or theme I’d like to purchase.” section, there’s another link for “Can’t find an answer? Contact us!”. Clicking that link will bring up a contact form that you can fill out to reach out to WooCommerce support. Screenshot: https://d.pr/i/Rh4YAe

  Thanks!