retrieve cancelled domain.

thatsourtake01 · Member · Apr 29, 2020 at 2:49 pm
Copy link

Add topic to favorites
I canceled thatsourtake.com due to terrible advice. I would like to purchase it back immediately of possible.
amritkaur2412 · Member · Apr 29, 2020 at 2:56 pm
Copy link
Hi there,

This thread requires staff attention hence I am tagging this thread with modlook.

Please be patient while someone from the support staff gets back to you on this.

Hope this helps!

Cheers!
thatsourtake01 · Member · Apr 29, 2020 at 3:04 pm
Copy link
Thank you!
staff-zinnia · Staff · Apr 29, 2020 at 8:48 pm
Copy link
Howdy :)

I’ve restored the domain to the account. You’ll also see that I emailed an $18 payment form your way. Because the initial payment has been refunded to you we need to collect the domain registration fee again. Please write back to us once you submit payment so we can confirm.
thatsourtake01 · Member · Apr 29, 2020 at 8:58 pm
Copy link
Hello, I have made the $18 payment and have received a payment receipt.
staff-doublebassd · Staff · Apr 29, 2020 at 9:42 pm
Copy link
Thank you! You should be good to go. Let me know if you have any questions.

Thanks again!
thatsourtake01 · Member · Apr 29, 2020 at 11:04 pm
Copy link
Hello, I’m still not seeing Thatsourtake.com under “Domains”. Should I expect there to be a delay?
kokkieh · Staff · Apr 30, 2020 at 5:36 am
Copy link
Hi there,

Your domain has not been restored yet, because the site to which you had it connected was also deleted – it’s not possible to have a domain on WordPress.com without it being connected to a site.

Please confirm if we can also restore your WordPress.com site, thatsourtakecom.wordpress.com, or if you instead want the domain restored to your other site, knownewsisgood.wordpress.com.
thatsourtake01 · Member · Apr 30, 2020 at 5:42 am
Copy link
Please restore the domain to the knownewsisgood.wordpress.com. Thank you!
kokkieh · Staff · Apr 30, 2020 at 5:58 am
Copy link
Thanks for confirming. I’ll let you know as soon as we’ve done that.
kokkieh · Staff · Apr 30, 2020 at 3:37 pm
Copy link
Hi there. Just an update: I’m waiting for a developer’s help with restoring your domain. We hope to have it back before the weekend.
thatsourtake01 · Member · Apr 30, 2020 at 3:41 pm
Copy link
I appreciate the update and the rapid response in helping me get this taken care of.
supernovia · Staff · Apr 30, 2020 at 6:50 pm
Copy link
You bet. We just talked to the developers working on this issue; they’ll have it taken care of for you by tomorrow. Cheers!
kokkieh · Staff · May 1, 2020 at 3:55 am
Copy link
Okay, the domain is now back in your account. If you go to My Sites ->Switch Site, you’ll see your domain listed there separately from your site. If you click on Manage Domain, and select the domain transfer option, you’ll see the option to move it to your other site.

Note that without a plan you won’t be able to set the domain as primary on your site, i.e. if someone looks at your site, they’ll see knownewsisgood.wordpress.com in their browser address bar, but if they type the domain in their browser, it will still take them to your site.

Let me know if you have any questions about this, or run into any trouble moving the domain to the correct site.

No items found.