Retrieve Divi Elegant Themes

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  couture2627 · Member · Oct 29, 2017 at 3:39 pm

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  I bought Divi Elegant Themes February 2017. Have not been able to get online until now.
  Could be in my ex’s name Rebecca BeardEdiger

  The blog I need help with is: (visible only to logged in users)

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  krutidugade · Member · Oct 30, 2017 at 5:15 am

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  Hi there,

  I believe you wish to upload your Divi Theme to your site. Business plan provides the feature of uploading a custom theme. No other plan includes this feature. So, in order to upload your custom theme you need to buy a Business plan.

  Refer this link:
  https://en.support.wordpress.com/themes/adding-new-themes/

  Menawhile, you can browse various free themes available https://wordpress.com/themes/free/
  Free plan allows you to do basic customization on these themes.

  Let me know if you need further help :)

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  couture2627 · Member · Nov 6, 2017 at 6:56 am

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  I have bought the business plan when I bought Divi

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  krutidugade · Member · Nov 6, 2017 at 9:26 am

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  Hi there,

  Please mention the account from which you’ve purchased Business plan. Also, mention the URL of site for which you purchased the upgrade plan and are planning to upload plugin to.

  I’ve added modlook tag in sidebar for staff assistance. Staff will confirm the behaviour.

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  fstat · Staff · Nov 6, 2017 at 10:09 am

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  Hi there,

  As @krutidugade already said, you need to purchase the WordPress.com Business plan in order to upload third-party themes and plugins.

  The WordPress.com account you’re using to post to this thread has no upgrades. If you purchased the Business plan under a different account, please log-in into that account and post to this thread.

  If you want to learn more about our Business plan, you can read this article:

  https://en.support.wordpress.com/business-plan/

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  couture2627 · Member · Nov 7, 2017 at 11:32 pm

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  abusednomoretakingcareofmenow.wordpress.com
  healinghelper20
  Rebecca Beard Ediger

  And I did purchase your business plan

  Thank you

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  fstat · Staff · Nov 8, 2017 at 7:37 am

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  Hi Rebecca,

  The account healinghelper20 has indeed the Business plan.

  To upload the Divi plugin log-in to that account and go to My Sites > Plugins > Upload Plugin. Here’s a screenshot with all the steps:

  http://cld.wthms.co/jESaWy

  If you’re unable to log-in to that account you can read more in this account recovery document:

  Recover Your Account

  If you have any other questions, just let me know and I’ll be happy to help.