Retrieve Divi Elegant Themes
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I bought Divi Elegant Themes February 2017. Have not been able to get online until now.
Could be in my ex’s name Rebecca BeardEdigerThe blog I need help with is: (visible only to logged in users)
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Hi there,
I believe you wish to upload your Divi Theme to your site. Business plan provides the feature of uploading a custom theme. No other plan includes this feature. So, in order to upload your custom theme you need to buy a Business plan.
Refer this link:
https://en.support.wordpress.com/themes/adding-new-themes/Menawhile, you can browse various free themes available https://wordpress.com/themes/free/
Free plan allows you to do basic customization on these themes.Let me know if you need further help :)
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Hi there,
Please mention the account from which you’ve purchased Business plan. Also, mention the URL of site for which you purchased the upgrade plan and are planning to upload plugin to.
I’ve added modlook tag in sidebar for staff assistance. Staff will confirm the behaviour.
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Hi there,
As @krutidugade already said, you need to purchase the WordPress.com Business plan in order to upload third-party themes and plugins.
The WordPress.com account you’re using to post to this thread has no upgrades. If you purchased the Business plan under a different account, please log-in into that account and post to this thread.
If you want to learn more about our Business plan, you can read this article:
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abusednomoretakingcareofmenow.wordpress.com
healinghelper20
Rebecca Beard EdigerAnd I did purchase your business plan
Thank you
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Hi Rebecca,
The account healinghelper20 has indeed the Business plan.
To upload the Divi plugin log-in to that account and go to My Sites > Plugins > Upload Plugin. Here’s a screenshot with all the steps:
If you’re unable to log-in to that account you can read more in this account recovery document:
If you have any other questions, just let me know and I’ll be happy to help.
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