Retrieving a domain after cancelling a WordPress plan

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  smkodil · Member · May 24, 2018 at 7:45 am

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  Hi there,

  I recently cancelled a WordPress Personal Plan, which included a personalised domain name and now I can’t seem to get it back. Every time I try to add it in again I receive a pop-up saying it’s already allocated to a WordPress site. I’ve gone into the Support pages to see if there’s a way for me to get it back – it suggests that there might be a redeem button available in the purchases section, but there isn’t. Is there any way for me to retrieve the domain? (I understand that I may have to sign up again if it means I get the domain back)

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  flavbob · Member · May 24, 2018 at 9:08 am

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  Hi smkodil,

  Do you still have access to your domain settings (here: https://wordpress.com/domains/manage/)?

  If you do, you can probably click on the arrow next to the registered domain.
  https://cl.ly/3t3K2u122X47

  Then choose “Transfer Domain”.
  https://cl.ly/1E2R001f1B3l

  I hope this can work even though you cancelled your WordPress plan, though I’m not 100% sure. 🤔

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  smkodil · Member · May 24, 2018 at 9:12 am

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  Hi wpis1337,

  The domain is no longer listed in that section, so there’s no option to transfer. I can only see the original domain name that was included with the site (in this case samanthakodila.wordpress.com)

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  flavbob · Member · May 24, 2018 at 9:18 am

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  All right, I’m sorry this didn’t solve your problem. 😞

  I’ve tagged your message with “modlook” so the staff can take a look at it. They will surely be able to help you better than me. 🙂

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  smkodil · Member · May 24, 2018 at 9:19 am

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  Thank you for trying! :) I appreciate this. Fingers crossed the moderators can help.

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  gemmacevans · Member · May 24, 2018 at 10:50 am

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  Hi smkodil,

  We only recommend cancelling a domain if it won’t be needed in the future, because there is no guarantee you will be able to get it back again. The good news is, I’ve been able to restore samanthakodila.com back to your site until the original expiry date (6th September 2018):

  https://wordpress.com/domains/manage/samanthakodila.com

  The domain is paid for until then and these steps will guide you through the transfer process:

  https://en.support.wordpress.com/move-domain/transfer-domain-registration/

  Please let me know if you have any questions.

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  smkodil · Member · May 24, 2018 at 12:20 pm

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  Thank you gemmacevans! I really appreciate you resolving this for me :)

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  fstat · Staff · May 24, 2018 at 12:32 pm

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  You’re welcome and feel free to reach us again anytime!