Retrieving a domain after cancelling a WordPress plan
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Hi there,
I recently cancelled a WordPress Personal Plan, which included a personalised domain name and now I can’t seem to get it back. Every time I try to add it in again I receive a pop-up saying it’s already allocated to a WordPress site. I’ve gone into the Support pages to see if there’s a way for me to get it back – it suggests that there might be a redeem button available in the purchases section, but there isn’t. Is there any way for me to retrieve the domain? (I understand that I may have to sign up again if it means I get the domain back)
Thanks!
The blog I need help with is: (visible only to logged in users)
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Hi smkodil,
Do you still have access to your domain settings (here: https://wordpress.com/domains/manage/)?
If you do, you can probably click on the arrow next to the registered domain.
https://cl.ly/3t3K2u122X47Then choose “Transfer Domain”.
https://cl.ly/1E2R001f1B3lI hope this can work even though you cancelled your WordPress plan, though I’m not 100% sure. 🤔
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Hi wpis1337,
The domain is no longer listed in that section, so there’s no option to transfer. I can only see the original domain name that was included with the site (in this case samanthakodila.wordpress.com)
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All right, I’m sorry this didn’t solve your problem. 😞
I’ve tagged your message with “modlook” so the staff can take a look at it. They will surely be able to help you better than me. 🙂
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Hi smkodil,
We only recommend cancelling a domain if it won’t be needed in the future, because there is no guarantee you will be able to get it back again. The good news is, I’ve been able to restore samanthakodila.com back to your site until the original expiry date (6th September 2018):
https://wordpress.com/domains/manage/samanthakodila.com
The domain is paid for until then and these steps will guide you through the transfer process:
https://en.support.wordpress.com/move-domain/transfer-domain-registration/
Please let me know if you have any questions.
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