RETRIEVING EXPIRED DOMAIN

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  everydaymusiclistening · Member · Oct 9, 2015 at 6:03 pm

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  Help! I renewed the wrong domain name. My domain experiencingmusic.com has therefore expired (on October 5th 2015). I renewed a wordpress premium account by mistake, which I didn’t actually need. I really need this site up and running – it’s part of a nationwide University study. Please could you advise?

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  timethief · Member · Oct 9, 2015 at 9:13 pm

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  Hi there,
  I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  shawnajroberts · Member · Oct 10, 2015 at 12:18 am

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  Hi there! I see that you’ve refunded the Premium renewal already..

  The domain experiencingmusic.com was part of that Premium plan. When you canceled the plan, you also canceled the domain.

  If you would like to recover this domain, let me know and I’ll send you an email with a manual payment request.

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  everydaymusiclistening · Member · Oct 10, 2015 at 7:03 am

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  No, that’s not the same account. That was where I was getting confused. I only cancelled the premium account yesterday – October 9th and that was when I realised I’d been paying for an site that I’d never done anything with. At the point i cancelled the Premium account yesterday I had already had an email from WordPress saying my experiencing music.com site had expired on the 5th. This was a site that a web designer made for my Oxford University music study of young peoples music making. I can’t access the dashboard of that. I think I must have different log in details for that but can’t locate. The log in I’m using now only shows the premium site and a blog. What should I do?

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  rebcotton · Member · Oct 10, 2015 at 11:50 am

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  I was out of the country and my blog (domain?) expired. How can I get it back? it was acrookedmile.com. All my articles are gone. I’m devastated. Can they be retrieved??

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  supernovia · Staff · Oct 12, 2015 at 9:19 pm

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  Hi @everydaymusiclistening, it looks like you’ve got this all straightened out. :)

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  supernovia · Staff · Oct 12, 2015 at 9:20 pm

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  @rebcotton, we aren’t able to get your old domain back, but your content is still there. You can find the site at https://acrookedmile.wordpress.com/ , and if you’d like to buy a different domain, you’d be welcome. Cheers!

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  rebcotton · Member · Oct 12, 2015 at 11:02 pm

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  Thank you so much! What a huge relief!

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  supernovia · Staff · Oct 13, 2015 at 6:42 pm

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  No problem, @rebcotton, I’m glad we could help. :)

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  mopkrause · Member · Oct 13, 2015 at 6:48 pm

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  One of our domains (nano-sostenible.com) has expired even though I thought we had renewed it. I am trying to renew it now and it just keeps taking me to the “My Upgrades” page with no way to renew. Please help! I am afraid our grace period will be over before WordPress support comes back on Oct 21…

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  everydaymusiclistening · Member · Oct 16, 2015 at 1:10 pm

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  Problem resolved thanks to a Happiness engineer called Chris!

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  supernovia · Staff · Oct 17, 2015 at 12:08 am

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  @mopkrause I can see you’ve resolved this. And @everydaymusiclistening’s trouble is resolved as well so we’ll go ahead and close this out.

  If anyone else needs help, please (each of you) open a new thread using the Modlook tag. Cheers, all!