Retrieving my account
-
I have my web site with yourself I have been told with not knowing the web designer from many years ago where the web site and email addresses all went down yesterday afternoon. The website is [redacted] my name is [redacted] and the domain name is registered through Go Daddy.
-
Hi there:
It looks like your site had not been hosted with WordPress.com. It likely was a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
Since the site no longer exists, it’s difficult to know where it had been hosted previously. Since you mentioned that the domain was registered at GoDaddy, you should reach out to them as a first step – hopefully they were also hosting the site and could help you retrieve the site/email or provide other guidance.
Best of luck!
- The topic ‘Retrieving my account’ is closed to new replies.
WordPress.com Forums 