Return and refunds
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Subject: Urgent: Cancellation of Subscription and Payment Authorization – (email visible only to moderators and staff)
Dear WordPress.com Support Team,
I am writing to formally request the cancellation of all active subscriptions associated with the following account:
• Account Email: (email visible only to moderators and staff)
This website has ceased operations since 2025. I would like to ensure that all recurring billing and auto-renewals are disabled immediately.
Please do not charge my credit card for any future periods. If any automatic payments have been processed recently for the upcoming cycle, I kindly request a full refund to my original payment method.
Please confirm once the subscription has been cancelled and that no further charges will be made.
Thank you for your prompt attention to this matter.
Best regards,
Jerry Chang
(email visible only to moderators and staff)The blog I need help with is: (visible only to logged in users)
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Hello Jerry,
The account you are referring to does not exist on WordPress.com. For the site you need help with, I can already see that you canceled the plan associated with the website.
For account issues and inquiries it’s better to contact us via email. If you need further help with your account, please contact us via email from the email address registered on WordPress.com. You can write to us at help@wordpress.com.
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