Return to the personal plan

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  trancoseando · Member · Sep 16, 2018 at 6:21 pm

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  I’ve upgraded to the premium plan, but I want to return to the personal plan and receive the refund, as I’m under the 30 day period after the upgrade.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 16, 2018 at 7:16 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  gemmacevans · Member · Sep 17, 2018 at 11:20 am

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  Hi juacciolyandrade,

  No problem, I’ve downgraded trancoseando.com.br from Premium to Personal and there is confirmation of this on your Manage Purchases page:

  https://wordpress.com/me/purchases

  I’ve also issued a €48 refund for the price difference between the two plans and there is copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 5-10 business days to appear on your statement but international refunds (outside the US) can take a little longer to arrive.

  If you need any further help, you can reply here or start a new chat.

  
  @torres126 — thanks for tagging!