Reverse cancellation?
-
Hello!
My pro plan and domain auto-renewed a few days ago which I cancelled due to some financial circumstances at the time however I was wondering if it was possible to reverse this so I can keep the pro plan and domain name but be charged on another card? Apologies for over complicating things.
Many thanks in advance,
PatriciaWP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi,
We can help you with that. Because the plan and domain were canceled, we’ll need to send you a manual payment request. You should be able to pay that with whichever payment method works best for you. Then once done, we can add the plan/domain back onto your account.
Will that work for you? Let us know and we’ll send the payment request.
-
-
Hi, we’ve actually got a more streamlined option for you today. :)
You can purchase a new Pro plan for the site from https://wordpress.com/plans
When you do that, skip the free domain step, and just let us know here when you’re done.
Since the plan includes a free domain, we won’t need to send you a manual payment request for that, and we’ll recover the domain and attribute it to your new Pro plan. :)
-
Hi macmanx,
I hope you’re well!
I’ve just had a look at purchasing a new pro plan and it’s £61 more than what I was originally charged for renewal (which includes the domain) – I’m not sure if I can justify the price increase so I was wondering if there was a way around this? Perhaps the manual payment request is a more suitable option?
Many thanks!
Patricia -
- The topic ‘Reverse cancellation?’ is closed to new replies.
WordPress.com Forums 