reverse cancellation

  • Unknown's avatar

    Please help me reverse a plan and domain cancellation

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    karenfaconsulting · Member ·

    I canceled d the plan and domain prematurely a couple days ago (8/28/23) which is the same day I purchased.

  • Unknown's avatar
    karenfaconsulting · Member ·

    I registered a domain and plan with WordPress. On the same day I cancelled both in error. Both took place on 8/28/23. Please help me reverse the cancellation so that Incan continue with the original purchase. Thank you!

  • Sure thing! We can help you with that.

    Reviewing the account I can see the hosting plan and domain registration for faconsultingandservices.com were cancelled and refunded.

    You’ll be able to add the plan back on the account by clicking below.

    Once that’s been done write back to us so we can restore the domain to the plan and you’ll be all set. If you want to use a different domain then it can be registered by clicking on My Sites – Domains.

  • Unknown's avatar
    karenfaconsulting · Member ·

    I have re-purchased the Premium plan. Please let me know when you restore the domain, FAConsultingandServices.com

    thank you!

  • Hi @karenfaconsulting, your domain has been restored to the account. Let us know if you need more help!

  • Unknown's avatar
    karenfaconsulting · Member ·

    Thank you for your assistance!! I noticed that it charged me for the free one year website…..could I get the w expiration extended please?

    thank you

  • Hi there,

    It looks like you renewed the domain for another year after we restored it. So, you have only been charged for that additional year, not the initial registration. Now, your domain will be renewed two years from now.

    Please note that this is not something that cannot be reserved, as it’ll cancel the domain.

  • Unknown's avatar
    karenfaconsulting · Member ·

    Ok thank you. I didn’t realize that. Appreciate the clarification!

    Karen

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